Who We Are

Our team is committed to customer service

FirstWatch team members have more than 400+ years of public safety experience and over 375+ years of public safety software experience. Their roles — from the engineers to customer support representatives — are to provide solutions, drawing upon their technology expertise and real-world experience in public safety, to address your agency’s unique situations. Clients have called FirstWatch their “lifeline,” with team members who understand their needs and won’t rest until a solution is found.


Responsive, Dependable

Our dedicated FirstWatch team is a critical component to our success! We’re all about doing the right things for the right reasons, for our customers, their patients, the citizens they serve – and each other.

Trust Level and Confidence Rating in our Staff
99%
Believe We Provide a Higher Level of Service Compared to Other Vendors
93%
Overall Satisfaction Rating of FirstWatch as a Solution & as a Vendor
96%
Overall Satisfaction with the Responsiveness of Our Staff
98%

* According to a 3rd party survey administered to all FirstWatch customers.


Meet Our Team

Todd StoutTodd Stout

Founder & President 
“The professionals who work in EMS and public safety are trying to do the right thing, every day. Our job is to help them succeed. We make sure decision-makers have the information they need anywhere and anytime, in an easily understandable way.”

Chris CunninghamChris Cunningham

Chief Operating Officer
Chris provides a strategic vision for the company and charts the organization’s continued evolution.

Mike TaigmanMike Taigman

Improvement Guide
Mike’s broad experience is put to good use by helping customers understand how to use technology, data and performance measures to make things better for patients, communities, providers, and organizations.

Debbie Gilligan

Director of Product Development
For Debbie, it is the collaborative relationships with her customers and her grasp of the marketplace and user needs that drives her success.

Kevin LeeKevin Lee

Director of Engineering
Kevin believes technology is the perfect tool to help people solve complex problems and he loves to take ideas from concept to fruition.

Terry FitchTerry Fitch

Director of Sales
Terry works with prospective clients using consultative skills that help in making recommendations to meet the scope of projects while working with existing customers to ascertain needs and provide excellent customer service.

Katelyn GilliganKatelyn Gilligan

Director of Project Management
Katelyn finds the challenges and learning opportunities very rewarding. She “learns something new every day.”

Jake WeaverJake Weaver

Director of Operations
Jake helps clients better understand their data by transforming it into digestible and actionable information.

John SeltersJohn Selters

Director of Integrations
John’s focus is on client data source integrations, and he loves learning and working with the various data technologies used in public safety.

Silvia VerdugoSilvia Verdugo

Medical Director
Silvia is excited to work with people in this role, “One of my customers once said, ‘I sent you a wish list, I can’t believe you made it a to-do list.’ It was a wonderful thing.”

For our whole team, click a photo below.


Diversity, Inclusivity, and Equality Awareness Spotlights


The Jack Stout EMS Fellowship, Endowed by FirstWatch, provides Unique Opportunities for Leadership Development


FirstWatch Gives Back

FirstWatch gives back…it’s just part of our culture.

Many of our FirstWatch team members come from public safety backgrounds–former paramedics and EMTs, EMS directors and communication center managers. We even have a former Fire Chief! So it comes as no surprise that these folks — who dedicated themselves to helping people in their prior public safety careers — bring these traits with them to FirstWatch.

From humble beginnings helping others (and our customers), giving back has been an important part of our team members’ lives for years. Our talented and dedicated team has spent countless hours donating time, money, leadership and energy to a variety of programs, including EMS and public safety industry groups, youth sports, community organizations, church groups, and major national non-profit organizations like the Susan G. Komen Foundation, the National Kidney Foundation and the American Cancer Society.

We love to have our employees involved in our community, so we offer each employee one day with pay per calendar year to volunteer at an organization of their choice.

We invite you to learn about Make-A-Wish Foundation of San Diego, San Diego Project Heartbeat and Duane Morris, our donation-matching partner.