Workload Module
Monitor and manage your crews’ workload
Shows every unit’s true workload — live during the shift and as a historical trend – not just the count of calls.
- Live workload — A real-time picture of unit saturation, refreshed automatically from your CAD. Flags units approaching end-of-shift and units stuck in extended hospital delays, and tracks scheduled vs. actual start and end times.
- Historical workload — Trend analysis across days, weeks, and seasons for demand planning and staffing decisions. Sustained patterns trigger action — one bad day doesn’t. Executives see a rolled-up health score; supervisors see unit-level detail.
- The details that matter — Out-of-service time, post-to-post moves, missed meal windows, and task load per unit — the specific, measureable drivers of both fatigue and avoidable cost.
Live, Not Static
Connects directly to your CAD and refreshes automatically — all shift, every shift
Workload, Not Just Dispatch Counts
Surfaces out-of-service time and task load per unit, so supervisors can spot an overloaded crew before it becomes a problem.
Guided From Day One
A built-in 10-step walkthrough orients every new user automatically — minimal training required at go-live.
Built for Any Dispatch Floor
Light, Dark, Nord, and Sepia themes, switchable instantly — comfortable for day shift and overnight alike.
"Replacing one crew member costs more than this module ever will. It shows who’s carrying the heaviest load — so you can rebalance the workload before burnout makes the decision for you."
—Todd Stout, Founder & CEO, FirstWatch
